We may collect information that you provide directly, including your name, postal address, email address, telephone number, communication preferences, donation details, volunteer or event information, employment application information, and information included in messages or forms you submit.

When you use the website, we and service providers may automatically collect technical and usage information such as your IP address, device and browser type, operating system, referring page, pages viewed, approximate location derived from an IP address, and dates or times of activity.

We may also receive information from service providers, Ronald McDonald House, other independent Ronald McDonald House Tulsa Chapters, referral sources, hospitals or medical professionals when appropriate for a requested service, event platforms, social media platforms, and publicly available sources. We treat combined information according to this policy when it can reasonably be linked to an identifiable person.

We may use personal information to:

• Respond to questions, requests, applications, and program inquiries.
• Provide family services and coordinate requested support with authorized organizations or professionals.
• Process donations, issue acknowledgments or receipts, and maintain donor records.
• Administer volunteer opportunities, events, registrations, and community programs.
• Send newsletters, fundraising messages, program updates, and other communications when permitted.
• Operate, maintain, secure, personalize, and improve the website and our services.
• Measure engagement, understand website use, and evaluate communications or campaigns.
• Prevent fraud, protect people and property, enforce policies, and comply with legal, regulatory, accounting, and reporting obligations.
• Carry out another purpose disclosed when information is collected or with your consent.

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website traffic, measure communications, protect the site, and support embedded or third-party features.

You may use available cookie preference controls and your browser settings to manage cookies. Blocking some technologies may affect website features. Third parties that provide analytics, embedded media, maps, forms, donation tools, or other services may collect information under their own privacy policies.

We may disclose personal information:

• To vendors and service providers that perform services for us, such as website hosting, security, communications, analytics, event administration, donor management, payment processing, professional services, and data storage.
• To Ronald McDonald House or another independent Ronald McDonald House Tulsa Chapter(s) when necessary to fulfill a request, process a designated gift, coordinate services, or address a question involving that organization.
• To hospitals, medical professionals, referral sources, or other authorized organizations when appropriate to provide requested family services.
• To government authorities, law enforcement, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, security, or property.
• In connection with an organizational transaction, restructuring, or transfer, subject to appropriate safeguards.
• For another purpose disclosed when information is collected or with your direction or consent.

Ronald McDonald House Tulsa does not sell personal information for monetary payment. Service providers are expected to use information only as needed to provide contracted services or as otherwise permitted by law.

Online donations and other payments may be processed through authorized third-party providers. Payment information is submitted directly to those providers and is governed by their privacy and security practices. Ronald McDonald House Tulsa may receive transaction information such as a donor name, contact information, donation amount, billing details, campaign designation, and transaction status, but may not receive or retain complete payment-card information submitted online.

We retain appropriate donation and transaction records for acknowledgments, donor services, accounting, tax, fraud-prevention, and legal obligations. Donors should review the privacy terms presented by the payment provider before completing a transaction.

You may unsubscribe from promotional email by using the unsubscribe link in the message or by contacting us. We may continue sending non-promotional communications related to donations, registrations, services, safety, or other transactions.

If Ronald McDonald House Tulsa offers text-message communications, enrollment will require affirmative consent. Message frequency may vary, message and data rates may apply, and consent is not a condition of donating or receiving services. You may reply STOP to opt out or HELP for assistance. Mobile numbers and text-message consent records are not sold or provided to unaffiliated third parties for their own marketing.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Access is limited to people and providers with an appropriate need. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining donor and business records, meeting legal or accounting requirements, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary by the type of information and the reason it was collected.

This public website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information through the website directly from a child under 13 without appropriate permission. If you believe a child submitted information improperly, please contact us so we can review the matter.

Family-service requests may involve information about a child or a family’s circumstances. That information should be provided by a parent, guardian, authorized medical professional, or other authorized person and may be used to evaluate eligibility, coordinate services, and provide requested support. Do not use a general website form to report a medical emergency or submit sensitive medical information unless the form specifically requests it through an approved process.

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information, or to withdraw consent for particular processing. You may also ask us to update communication preferences.

To protect personal information, we may verify your identity and authority before completing a request. Some information may be retained or excluded from a request when permitted or required by law, including records needed for donations, accounting, security, legal obligations, or ongoing services. You may manage browser cookies through available site controls and browser settings.

The website may link to or embed services operated by third parties, including Ronald McDonald House and independent Ronald McDonald House Tulsa Chapter(s). Each organization controls its own privacy practices. Review the privacy policy of a third-party service before providing information. Ronald McDonald House Tulsa is not responsible for the privacy or security practices of websites or services it does not control.

Ronald McDonald House Tulsa operates in the United States. If you access the website from another country, information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.

We may update this policy to reflect changes in our practices, services, technology, or legal requirements. The revised policy will be posted on this page with a new “Last Updated” date. When appropriate, we may provide additional notice of a material change.